Frequently Asked Questions
Find answers to common questions about our collections and services
Are your products authentic?
Yes, all products purchased through our official online store are guaranteed authentic Viktor&Rolf creations.
How do I care for my Haute Couture garments?
We recommend professional dry cleaning only for our delicate fabrics. Please refer to the specific care label on each garment.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact customer service within 30 minutes of placement to request changes.
Do you offer gift wrapping?
Every Viktor&Rolf order arrives in our signature avant-garde packaging, suitable for gifting.
Are your fragrances vegan and cruelty-free?
We are committed to ethical beauty; our fragrances comply with international safety and animal welfare standards.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's portal.